Verizon Down? Verizon Network Status in Real Time
Status computed from public network signals (BGP and active probes) on Verizon's infrastructure, updated every ~10 minutes. This is not an official Verizon channel.
Is Verizon down right now? If the badge below is red, there's likely a network fault; if it's green but your own service is dead, check the Fios ONT or your 5G Home signal first. To settle it in under a minute: read the live badge just below, check the My Verizon app for a local outage, compare reports on Downdetector, and run a speed test from your phone on cellular data.
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Data source: IODA (Georgia Tech) · updated ~every 10 minutes
Network trend over the last 24 hours
The chart shows the network signal level (BGP reachability and active probes) relative to the median of the last 24 hours: full bars = normal, low bars = possible outage.
What to do if Verizon is down
Verizon sells two very different home products, and the fix depends on which you have. Fios is fiber to the home, available mainly in the Northeast: light arrives at an ONT that converts it to Ethernet for your router. Verizon 5G Home is fixed wireless, with a gateway that connects over the air to a nearby 5G tower. On top of both sits Verizon's nationwide mobile network, which also carries several resellers.
If the badge above shows a network fault, waiting is usually the answer. Otherwise, troubleshoot by product:
- Fios: reboot the router (unplug 30 seconds). Check the ONT has power and look at its optical/PON status — if the ONT is dark or shows a failed light, first check its outlet and any battery backup unit (some beep when the battery is low); a powered ONT with no optical signal is a fiber or central-office fault.
- 5G Home: reboot the gateway, then use the My Verizon app to read the signal. Move the gateway to a window facing the nearest tower, high and clear of metal and thick walls, and retest.
- On either product, plug a computer straight into the router or gateway to separate a line problem from a Wi-Fi problem, and try a second device.
Why Verizon goes down: typical causes
Fios and 5G Home fail for opposite reasons. Fios, being buried fiber, is very stable, so when it does go down the cause is usually physical or central: a construction crew cutting a fiber, a fault at the local office (OLT), or planned maintenance. These outages tend to be regional across the Northeast footprint rather than nationwide, and a synced ONT that suddenly loses its optical signal is the classic sign. Verizon 5G Home, being wireless, behaves like mobile: signal strength, cell congestion at peak times and weather all shape whether it holds up, and a tower losing power takes the whole cell offline.
Verizon's mobile network is separate again. A nationwide mobile incident can hit phones and 5G Home while Fios stays perfectly up — a useful clue when you're working out which network is actually affected.
Is it me or Verizon?
Testing points you the right way. With Wi-Fi off, run a speed test on your phone over cellular, then run one from a computer cabled to your Fios router or 5G Home gateway. On Fios, a working phone beside a dead wired result places the fault on your line or Verizon's fiber; a solid wired result next to weak Wi-Fi puts it on your wireless. A Fios neighbor is a useful comparison — a fiber fault usually takes a block down at once.
Underperformance isn't an outage. A wired figure that sits under your plan every time is a speed complaint to pursue rather than downtime to wait out — and check the units, because a 940 Mbps Fios Gigabit plan comes to about 118 MB/s in a download manager. Our US ISP speed test guide covers building a record of a shortfall.
How to contact Verizon and check the official status
You can reach Verizon on 1-800-837-4966, and the My Verizon app lists outages at your address, reboots your equipment and opens reports. To judge a problem's reach, set the reports on Downdetector beside the badge here; a "Verizon down" search with your area on social media usually reveals within minutes whether only your block or the wider Northeast is affected.
FAQ
How do I know if Verizon is down right now?
The badge near the top draws on public network signals over Verizon's ranges, refreshing about every ten minutes. Red suggests a network fault; green while your service is dead usually means something local — the ONT on Fios, or the signal on 5G Home. Check it against Downdetector reports and the My Verizon app before you decide.
My Fios ONT has no light or a red light — what does that mean?
Fios is fiber to the home: light arrives at an ONT that converts it to Ethernet for your router. If the ONT has no power, first check its outlet and any battery backup unit (some beep when the battery is low). If the ONT is powered but shows a failed optical/PON status, no light is reaching it — that is a cut fiber or a central-office fault, not something you can fix from home.
Is Fios the same as Verizon 5G Home?
No. Fios is a wired fiber-to-the-home service with an ONT and is available mainly in the Northeast, so its outages are usually local to Verizon's fiber plant. Verizon 5G Home is fixed wireless: a gateway connects over the air to a nearby 5G tower, so it behaves like mobile service and depends on signal, cell congestion and weather.
Does a Verizon mobile outage affect my Fios?
Not directly. Fios runs on Verizon's fiber network, while the mobile network is a separate system that also hosts several resellers. A nationwide mobile issue can therefore leave Fios untouched, and a local Fios fiber fault won't affect your phone — though Verizon 5G Home, being wireless, does follow the mobile network.
Verizon is slow but not fully down — what should I do?
On Fios, compare a wired test with a Wi-Fi one; a healthy wired figure means your wireless is the limit. On 5G Home, weak speeds are more often cell congestion or where the gateway sits. Either way, keep the units in mind: a 940 Mbps Fios Gigabit plan is roughly 118 MB/s in a download manager, not 940.
How long do Verizon outages last and can I get a credit?
A cut fiber or central-office fault on Fios needs a crew and can run for hours; congestion on 5G Home clears by itself once demand drops. Since Verizon doesn't credit outages by default, phone in after an extended loss to request one, and record when it started and how long it lasted.