T-Mobile Down? T-Mobile Network Status in Real Time
Status computed from public network signals (BGP and active probes) on T-Mobile's infrastructure, updated every ~10 minutes. This is not an official T-Mobile channel.
Is T-Mobile down right now? If the badge below is red, there's likely a problem on the T-Mobile network your gateway connects to; if it's green but your gateway can't reach the internet, check the signal and placement first. To settle it in under a minute: read the live badge just below, open the T-Mobile Internet app to see your signal and any tower alerts, compare reports on Downdetector, and run a speed test from your phone on cellular data.
Last updated: —
Data source: IODA (Georgia Tech) · updated ~every 10 minutes
Network trend over the last 24 hours
The chart shows the network signal level (BGP reachability and active probes) relative to the median of the last 24 hours: full bars = normal, low bars = possible outage.
What to do if T-Mobile is down
T-Mobile Home Internet is fixed wireless: there is no cable or fiber running to your home. The gateway connects over the air to a nearby T-Mobile 5G (and 4G LTE) tower — the same network your phone uses — so its status tracks the mobile network at your address rather than any buried line. That changes how you troubleshoot: there are no coax or DSL lights to read, and the useful diagnostics live in the T-Mobile Internet app.
If the badge above points to a network or tower problem, waiting is the only real fix — a cell that has lost power or is under maintenance comes back when the site is restored. If the network looks healthy but your gateway can't get online, work the signal:
- Reboot the gateway (hold the power button or unplug for 30 seconds) so it reselects the best band.
- Open the T-Mobile Internet app and check the signal reading and whether the gateway shows connected; a low or fluctuating signal is the most common cause of drops.
- Reposition the gateway: put it on an upper floor, next to a window facing the nearest tower, high and away from metal, mirrors and thick walls. Watch the app's signal reading as you move it.
- Keep the gateway clear of microwaves and other 2.4/5 GHz sources, and give it a minute to reconnect after each move.
Why T-Mobile Home Internet goes down: typical causes
Fixed wireless has a different set of failure modes from cable or fiber. The big one is signal: distance from the tower, walls, roofing materials and foliage all weaken the link, so a gateway that works in one room can drop in another. The second is congestion: your gateway shares tower capacity with every phone on that cell, so at peak times throughput falls and home-internet traffic can be prioritized behind handset traffic. Weather is a real factor too — heavy rain, wet snow or summer leaf-out attenuate higher-band 5G and can nudge a marginal connection over the edge.
Then there are tower events: a mast losing power, scheduled maintenance, or a backhaul fault takes the whole cell down, and no amount of repositioning helps until the site is back. Because there's no wire to your home, none of these show up as modem lights — the app's signal and connection readings are your dashboard.
Is it me or T-Mobile?
Measuring is trickier here because your gateway and your phone both use T-Mobile. Run a speed test from the gateway's Wi-Fi, then one from a phone — ideally on a different carrier, or ask a neighbor on another network. If everything T-Mobile is affected but the other carrier is fine, it's a T-Mobile cell problem; if only your gateway struggles, it's likely signal or placement at your address. Try moving the gateway and retesting: a big jump after repositioning points straight at signal rather than a network outage.
And slow isn't down. If speeds are merely lower than you'd like, that's often peak congestion, not a fault — and mind the units, because 200 Mbps is about 25 MB/s in a download manager, not 200. Our US ISP speed test guide shows how to log speeds across the day.
How to contact T-Mobile and check the official status
T-Mobile's customer service line is 1-844-275-9310, and the T-Mobile Internet app is the fastest first stop: it shows your live signal, whether the gateway is connected, and any known tower outage in your area. To gauge how widespread a problem is, cross the reports on Downdetector with the live badge here, and a search for "T-Mobile down" plus your city on social media usually confirms within minutes whether a tower near you is affected.
FAQ
How do I know if T-Mobile is down right now?
Read the live badge near the top of this page, then open the T-Mobile Internet app: because Home Internet is fixed wireless, the app shows whether your gateway is connected and reports known tower outages in your area. Red on the badge points to a network problem; a connected gateway that still can't reach the internet is usually a wider network or account issue rather than your hardware.
My gateway shows weak signal or keeps dropping — what can I do?
Signal is everything on fixed wireless. Move the gateway to a window on the side of the house that faces the nearest tower, and place it high and clear of metal, mirrors and thick walls. Use the T-Mobile Internet app to watch the signal reading as you move it, and reboot the gateway after repositioning so it reselects the best band. Small moves can make a large difference.
Does T-Mobile Home Internet use the same network as my phone?
Yes. There is no cable or fiber to your home: the gateway connects over the air to a nearby T-Mobile 5G or 4G LTE tower, the same network your phone uses. So its status closely tracks the mobile network at your address, and a tower fault or maintenance nearby will affect your home internet just as it would your phone.
Why does T-Mobile Home Internet slow down in the evening?
Fixed wireless shares tower capacity with every phone on that cell. When the tower gets busy at peak times, throughput falls, and home-internet traffic can be prioritized behind handset traffic. If speeds are fine off-peak and only sag in the evening, that is congestion on the cell rather than a fault with your gateway.
Does weather affect T-Mobile 5G Home Internet?
It can. Heavy rain, wet snow and summer leaf-out all attenuate higher-band 5G signals, so a marginal connection can wobble or slow when conditions change. If a drop lines up with a storm and recovers afterward, weather on a borderline signal path is the likely cause — a better gateway position usually helps.
How long do T-Mobile outages last and can I get a credit?
A congested cell recovers on its own once demand eases; a tower that has lost power or is under maintenance is back when the site is restored, which can take longer. T-Mobile does not credit outages automatically, so if you were down for an extended period, contact support to request a credit and note the date, time and duration.