EE Down? EE Network Status in Real Time
Status computed from public network signals (BGP and active probes) on EE's infrastructure, updated every ~10 minutes. This is not an official EE channel.
Is EE down right now? A red indicator below points to a probable fault on EE's network — mobile or broadband — in your area; if it is green but your own line or phone is dead, the problem is more likely local to your handset, Smart Hub or the Openreach line. To check in under a minute: read the live status below, compare it with user reports on Downdetector, and run a speed test — if your mobile data is down try it over Wi-Fi, and if broadband is down try it on 4G/5G.
Last updated: —
Data source: IODA (Georgia Tech) · updated ~every 10 minutes
Network trend over the last 24 hours
The chart shows the network signal level (BGP reachability and active probes) relative to the median of the last 24 hours: full bars = normal, low bars = possible outage.
What to do if EE is down
EE, part of BT Group, is best known as the UK's widest mobile network, but it also sells home broadband over the Openreach lines. The fix depends on which is failing, so read the badge above first: if it shows a network fault, EE's engineers restore it and waiting is the realistic option.
If your mobile data is down, toggle Airplane mode to force your phone to re-register, and check the signal bars. If a single mast near you is congested or offline, moving a few streets can hand you to a healthier cell; try locking the phone to 4G if 5G is flaky. A dead connection with full bars can also mean an account or provisioning issue rather than a mast fault.
If your EE broadband is down, the connection runs through an Openreach ONT on full fibre or straight into the EE Smart Hub on FTTC. On full fibre, a red LOS light on the ONT means no light is reaching you — a line fault, not a home one. On FTTC, watch the Hub's broadband light: steady means in sync, flashing means it cannot train up the copper. Restart the Hub for 30 seconds before reporting.
The neat thing about EE is that the two networks back each other up: if the fixed line drops, tether to your EE mobile; if mobile data drops, fall back to home Wi-Fi.
Why EE goes down: the usual causes
On the mobile side, the everyday causes are a congested or offline cell site, a mast down for maintenance or upgrade, or a botched software change that clears once EE reverses it — these can affect anything from one neighbourhood to a whole region. On the broadband side, EE rides the Openreach access network, so the same faults that hit BT, Sky, TalkTalk and Plusnet — a shared cabinet, a cut duct, an exchange problem or ageing copper on FTTC — can take EE lines down alongside them. Wider EE incidents are usually core network or routing issues rather than a single broken line, and planned overnight maintenance explains a share of the brief drops people notice.
Is it EE or your own device?
Measure to be sure, and the trick is to cross the two networks. If your broadband is down, run a speed test on your phone over 4G/5G with Wi-Fi off; if mobile works, the fault is your line or the Openreach network. If your mobile data is down, run the test over home Wi-Fi instead. When both fail at once across the area, it is a wider EE incident. Asking a neighbour — on EE broadband, they share your Openreach cabinet — helps confirm a fixed-line fault.
Keep slow apart from down. A wired broadband test that is steady but below your package is a speed issue, not an outage; on mobile, speeds naturally vary with signal and how busy the mast is. And check the units before you worry: a 900 Mbps Full Fibre plan is only about 113 MB/s in a download, so a 100 MB/s figure is normal, not a fault.
How to reach EE and confirm the status
EE customer service is on 0800 079 8586, and the EE app shows any known fault on your line or in your mobile area and lets you raise a report. To judge whether it is only you, line up two independent sources: reports by area on Downdetector and the network indicator on this page. During a big incident, searching "EE down" on social media usually confirms within minutes whether your region is affected or the problem is just your handset or line.
Frequently asked questions
How do I know if EE is down right now?
Read the status meter at the top of this page: it is built from public network signals over EE's address space and refreshes about every 10 minutes. Red suggests a real network fault, mobile or broadband; green while only your own line or handset is dead usually means a local problem. Cross-check Downdetector and a speed test on the other network — Wi-Fi if mobile is down, 4G if broadband is down.
My EE mobile has no signal — is it the network or my phone?
Toggle Airplane mode first to force your phone to re-register on the network. If the signal bars stay empty, a nearby mast may be congested or offline — moving a few streets often hands you to a working cell, and locking to 4G can help when 5G is patchy. Full bars but no data can instead point to an account or SIM issue rather than a mast fault, which the EE app will usually flag.
Does EE broadband use the same network as BT?
In effect, yes for the line. EE is part of BT Group and its home broadband runs over the Openreach access network, the same cabinets and ducts BT, Sky, TalkTalk and Plusnet use. So an Openreach fault can take EE and BT down together. EE's mobile network, on the other hand, is its own and is separate from your fixed line.
My ONT shows a red LOS light on EE full fibre — what does it mean?
On EE full fibre the Openreach ONT carries a LOS light. Red means no optical signal is reaching your home — a fibre break or an exchange-side fault rather than anything you can fix. Power the ONT and Smart Hub off for about 30 seconds; if LOS stays red, report it, because it needs an Openreach engineer.
EE is slow rather than down — what should I do?
Test on both networks and, for broadband, wired versus Wi-Fi. A steady wired result below your package is a speed complaint, not an outage; on mobile, speed varies with signal and mast load, so a slow reading in a weak-signal spot is expected. And check units: 900 Mbps is about 113 MB/s, so a 100-plus MB/s download is normal.
How long do EE outages last, and can I claim compensation?
A congested mast or a routing issue often clears within hours; an Openreach line fault that needs an engineer can take a day or more. For home broadband, EE takes part in Ofcom's automatic compensation scheme, which pays a set amount for each full day a total loss of service is not fixed in time, so note when it started and any reference number.